Your AI Operations
Assistant for Life

1. Information We Collect

We may collect personal information directly from users, automatically through the Services, from connected integrations, and from other users who invite or interact with you through the Services.

Account information: name, email address, phone number, password credentials, profile information, company or property role, and user permissions.

Property and rental data: property addresses, unit details, lease terms, rent amounts, deposits, fees, utility information, inspection notes, and property records.

Tenant, landlord, and vendor data: names, contact details, lease role, occupant information, emergency contacts, vendor assignments, and communication history.

Lease and document data: leases, notices, applications, invoices, receipts, photos, maintenance records, and uploaded documents.

Maintenance data: maintenance requests, descriptions, photos, urgency ratings, vendor notes, scheduling information, status updates, and resolution history.

Communication data: emails, SMS messages, in-app messages, message drafts, delivery metadata, timestamps, responses, and communication logs.

Billing and transaction data: subscription plan, invoice details, payment status, transaction metadata, and payment processor information.

Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, features used, timestamps, logs, error reports, and diagnostic data.

Integration data: data from third-party services users connect or authorize, such as Google Workspace, Gmail, Calendar, Drive, payment processors, SMS providers, email providers, property management tools, cloud storage providers, analytics tools, or other integrations.

Support and feedback data: support messages, survey responses, product feedback, and communications with Munim AI.

2. Sensitive Information

Users should not upload sensitive personal information unless necessary for use of the Services. Sensitive information may include government identification numbers, full bank account numbers, health information, immigration status, background-check information, protected class information, or other legally sensitive data. Customers are responsible for ensuring they have a lawful basis, required notices, and required consents to upload, process, and share sensitive information through the Services.

3. How We Use Information

• Provide, operate, maintain, secure, and improve the Services.
• Create and manage accounts, roles, permissions, and customer relationships.
• Process property, tenant, lease, communication, maintenance, billing, and support workflows.
• Generate AI summaries, drafts, classifications, reminders, recommendations, and workflow suggestions.
• Send transactional, operational, administrative, support, and security communications.
• Process subscriptions, billing, invoices, taxes, renewals, cancellations, and payment status.
• Monitor usage, troubleshoot issues, prevent fraud, detect abuse, secure accounts, and enforce policies.
• Comply with legal obligations, respond to lawful requests, and protect rights, safety, and security.
• Develop new features and improve product reliability using aggregated, anonymized, or de-identified data where appropriate.

4. AI Processing and Model Training

Munim AI may use artificial intelligence to summarize documents, classify requests, generate draft communications, suggest workflows, create reminders, and assist with property operations. AI outputs may be inaccurate, incomplete, outdated, biased, or unsuitable for a specific property, lease, tenant, jurisdiction, or factual situation. Users must review and approve AI outputs before relying on them or sending them to others.

Munim AI does not use customer-uploaded tenant, lease, payment, maintenance, or property documents to train generalized AI models unless permitted by customer settings, consent, agreement, or applicable law. Munim AI may use aggregated, anonymized, or de-identified data to improve security, reliability, analytics, quality, and product functionality.

5. Customer-Controlled Data

When landlords, property managers, or business customers upload tenant, lease, property, maintenance, or communication data into Munim AI, they may act as the controller or business responsible for that data, and Munim AI may act as a service provider or processor. The customer is responsible for providing required notices, obtaining required consents, responding to tenant or applicant requests, and ensuring that their use of Munim AI complies with applicable landlord-tenant, privacy, consumer protection, fair housing, and communications laws.

6. Third-Party Integrations

Munim AI may allow users to connect third-party services such as Google Workspace, Gmail, Google Calendar, Google Drive, payment processors, SMS providers, email providers, property management tools, cloud storage providers, analytics tools, or other integrations. When a user authorizes an integration, Munim AI may access, receive, transmit, or store data from that integration as needed to provide the requested feature. Third-party services may process data under their own terms and privacy policies. Munim AI is not responsible for third-party services outside Munim AI's control.

7. Google API Data

If Munim AI accesses Google user data through Google APIs, Munim AI will use and transfer such data only as permitted by the Google API Services User Data Policy, including applicable Limited Use requirements. Google Workspace API data will not be used to train generalized AI or machine learning models unless permitted by Google policy, applicable law, and user/customer consent or settings.

8. How We Disclose Information

We may disclose personal information to service providers and vendors that help us provide the Services, including hosting, security, authentication, analytics, customer support, AI infrastructure, email delivery, SMS delivery, billing, and payment processing providers.

We may disclose information to other users within the same customer account according to roles and permissions configured by the customer. We may disclose information to third-party integrations authorized by the user or customer. We may disclose information when required by law, legal process, court order, government request, safety concern, fraud investigation, rights enforcement, or business transfer such as a merger, acquisition, financing, or sale of assets.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent fraud, support backups, and fulfill legitimate business purposes. Customers may request deletion or export of certain Customer Data subject to product functionality, legal requirements, backup retention, security needs, and contractual obligations.

10. Security

Munim AI uses reasonable technical, administrative, and organizational safeguards designed to protect personal information. No system is completely secure, and Munim AI cannot guarantee absolute security.

Customers and users are responsible for using strong passwords, protecting account credentials, assigning appropriate permissions, and promptly reporting suspected unauthorized access.

11. Children's Privacy

The Services are not intended for children under 18. Users must not create accounts for children or knowingly submit children's personal information unless legally authorized and necessary for a permitted property operation use case.

12. Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.

If your information was provided to Munim AI by a landlord, property manager, employer, or other customer, we may direct your request to that customer because they may be responsible for responding to your request. To submit a privacy request, contact privacy@myMunim AI.com.

13. California and State Privacy Notice

This section will be updated to reflect applicable state privacy law requirements before public launch.

14. International Users

This section will be updated to reflect applicable international privacy law requirements before public launch.

15. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will post the updated version with a new "Last Updated" date. Continued use of the Services after an update means you acknowledge the updated Privacy Notice.

16. Contact

For privacy questions, contact: contact@Munim AI.com or hello@Munim AI.com.

Contents

1. Eligibility and Account Registration
2. Description of Services
3. No Professional Advice
4. AI Output Responsibility
5. Landlord-Tenant and Fair Housing Compliance
6. No Emergency Response
7. Communications Not Guaranteed
8. Customer Data and Uploaded Content
9. Account Roles and Permissions
10. Third-Party Services and Integrations
11. Payments and Third-Party Payment Processors
12. Prohibited Uses
13. Intellectual Property
14. Feedback
15. Confidentiality
16. Suspension and Termination
17. Warranty Disclaimer
18. Limitation of Liability
19. Customer Indemnification
20. Dispute Resolution
21. Changes to the Services or Terms
22. Contact

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1. Eligibility and Account Registration

You must be at least 18 years old and legally able to enter into a binding agreement to use the Services. You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, including activity by landlords, tenants, property managers, vendors, contractors, admins, invited users, and authorized users. You must promptly notify Munim AI if you become aware of unauthorized access, misuse, or suspected security incidents involving your account.

2. Description of Services

Munim AI is an AI-powered property operations assistant. The Services may help users organize property information, summarize documents, draft communications, classify maintenance requests, create reminders, manage tasks, and automate administrative workflows. Features may vary by plan, role, geography, product version, integration availability, and customer configuration. Munim AI may add, remove, suspend, or modify features as the product evolves during the MVP and later releases.

3. No Professional Advice

Munim AI does not provide legal, tax, accounting, insurance, investment, real estate brokerage, property management, emergency response, or financial advice. AI-generated outputs, templates, summaries, reminders, classifications, notices, messages, workflows, and recommendations are provided for informational and operational assistance only. You are solely responsible for reviewing outputs and consulting qualified professionals before taking action that may create legal, financial, tenant, payment, property, maintenance, or regulatory consequences.

4. AI Output Responsibility

AI-generated outputs may be inaccurate, incomplete, biased, outdated, or unsuitable for a particular property, tenant, lease, jurisdiction, law, deadline, or factual situation. You are responsible for independently reviewing, editing, approving, and validating all AI-generated outputs before using, sending, filing, relying on, or acting on them. Munim AI is not responsible for decisions made by users based on AI-generated outputs or automated suggestions.

5. Landlord-Tenant and Fair Housing Compliance

Customers and users are solely responsible for ensuring that their use of the Services complies with all applicable federal, state, local, and municipal laws, including landlord-tenant laws, fair housing laws, anti-discrimination laws, eviction laws, rent control rules, habitability obligations, security deposit rules, notice requirements, consumer protection laws, communications laws, and privacy laws. Munim AI does not determine whether any notice, lease clause, fee, rent amount, rent increase, maintenance action, tenant screening action, adverse action, eviction step, or communication is lawful. You may not use the Services to discriminate, harass, retaliate, unlawfully screen tenants, unlawfully deny housing, send unlawful notices, misrepresent lease terms, threaten tenants, bypass required legal process, or violate fair housing or consumer protection laws.

6. No Emergency Response

Munim AI is not an emergency response service. You must not rely on the Services for urgent, dangerous, life-safety, medical, fire, flood, gas leak, electrical hazard, lockout, violence, or other emergency situations. In an emergency, users should contact 911, local emergency services, property management personnel, licensed contractors, utility providers, or other appropriate professionals.

7. Communications Not Guaranteed

The Services may allow users to send emails, SMS messages, push notifications, in-app messages, or other communications. Munim AI does not guarantee delivery, receipt, timing, legal sufficiency, or recipient review of any communication. Customers are responsible for confirming that legally required notices are delivered using legally valid methods and within required timelines.

8. Customer Data and Uploaded Content

"Customer Data" means property data, tenant data, landlord data, lease documents, maintenance records, messages, images, receipts, invoices, payment metadata, vendor information, account content, and other content uploaded, submitted, connected, generated, or made available through the Services by or on behalf of a customer or user.

Customers retain ownership of Customer Data. Customers grant Munim AI a limited, worldwide, non-exclusive right to host, process, transmit, display, analyze, and use Customer Data solely to provide, secure, support, maintain, and improve the Services.

9. Account Roles and Permissions

Customers are responsible for assigning appropriate user roles, permissions, and access levels within the Services. Customers must remove users who should no longer have access and must ensure that users only access data they are authorized to view or manage.

10. Third-Party Services and Integrations

The Services may integrate with third-party services, including Google Workspace, Gmail, Google Calendar, cloud storage providers, payment processors, SMS providers, email providers, property management tools, analytics providers, or other platforms. Third-party services are governed by their own terms and privacy policies. Munim AI is not responsible for third-party services, outages, data practices, fees, security incidents, or failures.

11. Payments and Third-Party Payment Processors

Munim AI may integrate with third-party payment processors. Payment processing is provided by third-party providers and is subject to their terms. Unless expressly stated in a written agreement, Munim AI is not a bank, money transmitter, escrow agent, payment processor, financial institution, or rent collection fiduciary.

12. Prohibited Uses

• Violate any landlord-tenant, fair housing, privacy, consumer protection, payment, communications, or other applicable law.
• Generate or send unlawful eviction, rent demand, collection, harassment, discriminatory, threatening, or misleading communications.
• Upload tenant, applicant, vendor, or property data without proper authorization, notice, consent, or lawful basis.
• Use AI outputs as a substitute for legal, tax, accounting, property management, emergency, or professional advice.
• Make automated decisions that materially affect tenant rights, housing access, payments, eviction, fees, lease enforcement, or maintenance obligations without meaningful human review.
• Misrepresent identity, property ownership, tenant status, rent amounts, lease terms, maintenance status, or authority to act.
• Upload malware, illegal content, infringing content, or content that violates third-party rights.
• Attempt to access another user's account or data without authorization.
• Scrape, crawl, reverse engineer, decompile, benchmark, or use the Services to build a competing product except as permitted by law.
• Use the Services to train, test, or improve an AI system that competes with or replicates Munim AI features without written permission.

13. Intellectual Property

Munim AI and its licensors own all rights, title, and interest in the Services, including software, workflows, designs, interfaces, AI prompts, models, product features, documentation, trademarks, and related intellectual property. Except for the limited right to use the Services under these Terms, no rights are transferred to you.

14. Feedback

If you provide suggestions, ideas, improvements, comments, or feedback about the Services, you grant Munim AI a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation.

15. Confidentiality

Each party may receive confidential information from the other. The receiving party will use confidential information only for the purpose for which it was provided and will protect it using reasonable care.

16. Suspension and Termination

Munim AI may suspend or terminate access to the Services if we reasonably believe that a user or customer has violated these Terms, created legal risk, failed to pay fees, compromised security, misused the Services, or engaged in fraudulent, harmful, or unlawful activity.

17. Warranty Disclaimer

The Services, AI features, automation workflows, communications, summaries, templates, classifications, reminders, reports, and outputs are provided "as is" and "as available." To the fullest extent permitted by law, Munim AI disclaims all warranties, including warranties of accuracy, reliability, availability, legal compliance, fitness for a particular purpose, merchantability, non-infringement, uninterrupted operation, and error-free operation.

18. Limitation of Liability

To the fullest extent permitted by law, Munim AI's total aggregate liability for any claim arising out of or related to the Services will not exceed the greater of: (a) the amount paid by the customer to Munim AI for the Services giving rise to the claim during the twelve months before the event giving rise to liability; or (b) $100.

Munim AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost rents, lost business, loss of goodwill, loss of data, tenant disputes, property damage, legal penalties, eviction delays, failed notices, missed deadlines, payment disputes, communication failures, integration failures, or reliance on AI-generated outputs.

19. Customer Indemnification

Customers agree to defend, indemnify, and hold harmless Munim AI and its owners, officers, employees, contractors, affiliates, vendors, and licensors from claims, damages, losses, liabilities, costs, and expenses arising from Customer Data, user-generated communications or notices, misuse of the Services, violation of law, disputes between landlords, tenants, vendors, applicants, property managers, or third parties, unauthorized use of tenant or property data, and actions taken based on AI-generated outputs.

20. Dispute Resolution

This section will be finalized by legal counsel before public launch based on customer type, state law, and applicable arbitration requirements.

21. Changes to the Services or Terms

Munim AI may update these Terms from time to time. We will post the updated version with a new "Last Updated" date. Continued use of the Services after the effective date of updated Terms means you accept the updated Terms.

22. Contact

For legal notices or support requests, contact: contact@Munim AI.com or hello@Munim AI.com.